FAQ - Therapeutic Massage for Injuries

FAQ - Therapeutic Massage for Injuries

Today, therapeutic massage, sometimes called clinical, medical, or treatment massage, is an accepted part of many physical rehabilitation programs prescribed by physicians to treat automobile accident and work-related injuries. Here are some commonly asked questions we get about Maui Therapeutic Massage, therapeutic massage techniques and the medical massage experience.

Frequently Asked Questions About Therapeutic Massage for Treatment of Injuries

Question: What is the difference between relaxation massage and medical or therapeutic massage?
Therapeutic or medical styles of massage differ from relaxation in that they focus on therapeutic goals such as releasing muscle spasms or strengthening or stretching specific muscles affected by an injury. Therapeutic massage also requires more specific manipulation of the muscle and/or surrounding connective tissue than relaxation massage and may address other systems in the body such as the lymphatic, circulatory, and nervous systems.

Question: What can someone expect during their Maui Therapeutic Massage session?
During your massage therapy session, you can expect:

  • A clean, safe and comfortable environment before, during and after the massage
  • Respect, courtesy, confidentiality and dignity
  • Privacy while changing and the right to remove clothing only to your level of comfort
  • Draped appropriately by a sheet, towel or blanket, except the area being massaged
  • An ethical, licensed professional massage therapist working within scope of practice
  • Option to ask the massage therapist questions and get professional responses
  • A choice if there will be conversation, music or quiet during the massage
  • An explanation of the nature of the massage and techniques to be used in advance
  • The right to consent to the massage techniques, approaches, and pressure used

How do I schedule a massage therapy session at Maui Therapeutic Massage?
Answer: Maui Therapeutic Massage is located at 2045 Main Street, Wailuku, HI 96793. Hours for appointments are 9 a.m. to 6 p.m. Monday to Saturday. You can book an appointment, or call 808-242-8844, or send an email to contactus@mauitherapeuticmassage.com.

Question: What do I need to do before I arrive for my first session?
Answer: Remember to wear clothes that are suitable for your treatment. If you are running late, please call so we can accommodate your schedule. If you cancel, please notify us 24 hours before appointment to avoid a charge. All new clients must bring a driver’s license, or state ID, or passport, or school ID to provide valid photo identification. And, of course, bring your insurance card.

Question: What can the client expect upon arrival at Maui Therapeutic Massage? 
Answer: Upon arriving, we ask that you check in with the front desk. You will present your photo ID and insurance card. You will complete an intake form and health history, and read and sign an informed consent form. Second, the therapist will begin an interview with the client to review the intake form and discuss the client's injury, condition, expectations and preferences. Third, the massage therapist will explain what takes place during the massage, advising the client to begin the massage lying on the stomach or the back. Fourth, the therapist will leave the room to provide privacy while the client undresses to his or her comfort level and gets situated on the massage table, covered by the sheet provided. The client is always free to leave on as much clothing as necessary to be completely relaxed during the massage. The massage therapists work around the clothing as best they can. Moreover, some areas of the body may receive only minimal work or none at all.

Question: What kind of follow up can a client expect after the initial massage therapy session?
Answer: During your first visit, your therapist will conduct an initial evaluation to assess your current condition. Your initial evaluation may consist of objective findings and testing followed by an appropriate treatment plan, and a discussion of the length and frequency of your rehabilitation. A copy of your Initial Evaluation will be sent to your physician. You and your therapist, in cooperation with your physician, will determine what goals are to be achieved during massage therapy.

Periodically, your therapist will complete and send a Letter of Progress to your physician summarizing your progress in therapy requesting approval of massage therapy for an additional specified amount of time if necessary. Your physician signs a prescription that is attached to Letter of Progress and returns it to Maui Therapeutic Massage. The prescription is necessary in order to continue with care. As a courtesy to you, we will contact your physician’s office for an additional prescription. However, it is ultimately your responsibility to follow up with your physician to ensure the prescription is signed and returned to our office. At the end of your rehabilitation, the therapist sends a Letter of Progress with a recommendation to discharge you from therapy. Your physician may choose to discharge you at his/her discretion or when you have met your goals or are no longer progressing in therapy.

Question: What methods of payment do you accept at Maui Therapeutic Massage?
Answer: We accept no fault auto insurance, worker's compensation insurance, American Health Specialty plans, and cash payments.

Question: How do I know if my insurance plan is accepted for massage therapy prescribed by my physician?
Answer: We encourage you to review and confirm your rehabilitation benefits with your insurance company and/or employer. However, once you have scheduled your appointment and have provided insurance information, as a courtesy, we can verify that your health insurance benefits will cover the massage therapy prescribed.

Question: What are the billing procedures for insurance claims at Maui Therapeutic Massage?
Answer: Your therapist will forward your daily charge to our Billing Center. Our Billing Center then submits these charges to your insurance company for reimbursement. Maui Therapeutic Massage generally receives payment within 30-60 days. Maui Therapeutic Massage will provide you with an invoice after your insurance has paid or made a decision on services rendered (usually within 30-60 days).

Question: How are deductibles and co-pays handled and reported?
Answer: Although it may take 30-60 days to receive a bill listing your deductible amount and co-insurance, all co-pays, if any, are expected at time of service. We appreciate your understanding and cooperation.

Question: Is there any reason I should NOT get a massage?
Answer: There are a number of conditions that may prohibit massage therapy for treatment, even if only temporarily. Check with your physician when you get a diagnosis of your injury. If you do not discuss it with your physician, and remain unsure if a condition could prohibit you from getting a massage, call your massage therapist before your appointment. Some of these restrictive conditions include, but are not limited to:

  • Broken bones or fractures
  • Inflammation
  • Fever
  • Blood clots
  • High blood pressure
  • Heart disease
  • Infectious diseases
  • Hernia
  • Osteoporosis
  • Varicose veins
  • Skin problems
  • Cancer
  • Other serious conditions and diseases

What motor vehicle accident-related injuries do you see at Maui Therapeutic Massage?
Answer: The most common injuries diagnosed by physicians due to auto accidents are:

  • Whiplash
  • Headaches
  • Low-back pain
  • Myofascial pain
  • Shoulder (strain) sprain
  • Lumbar (strain) sprain
  • Cervical  (strain) sprain
  • Thoracic (strain) sprain

What are examples of work-related injuries you see at Maui Therapeutic Massage?
Answer: Typically, physicians prescribe therapeutic massage for these conditions due to injuries on the job:

  • Carpal Tunnel
  • Frozen Shoulder
  • Movement and Posture Conditions
  • Sciatica
  • Shoulder Dysfunctions
  • Stress